Panda Helper Not Working Error Fix

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Millions of people use Panda Helper daily and, while most have had no trouble, there are reports of a couple of common errors that stop Panda app from working properly. Common Panda Helper errors are the one listed below, for both iOS and Android devices.not working error

iPhone Problems and Fixes:

We’re going to look at those errors and how to fix them.

Profile Installation Failed Error:panda helper profile installation failed

This error will arise when you are trying to download Panda Helper, and the Apple servers are experiencing high traffic. In the first place, just wait for an hour or so and try again; if you still get the error, try these steps:

  1. Place your iPhone or iPad into Airplane mode
  2. Open Settings and tap Safari
  3. Tap on Clear History and Website Data
  4. Tap on Clear History and Data
  5. Take your iPhone or iPad out of Airplane mode
  6. Wait for a few minutes and then install the app again; you should find it goes ahead properly.

White or Blank Screen:

whiite screen problem iphone x

This appears to be a common error and is more of an annoyance than anything serious. To fix it:

  1. Open Settings and tap on Safari
  2. Tap on Clear Website Data.
  3. Panda Helper’s screen should be normal now.

Untrusted Developer Error:

untrusted enterprise developer image

Another common error, this happens when you try using unofficial content for the first time. Again, it’s easy to fix:

  1. Make a note of the developer name on the error message
  2. Open Settings > General
  3. Tap Profiles and find the developer name
  4. Tap it, tap Trust and the app will work without error.

App Revoked Issue:

grey app icon

The developers of Panda Helper rely on enterprise certificates to run their app installer on. These are certificates are given by Apple to allow enterprise users to deploy their apps around the workplace bypassing the appstore restrictions. Because it is against Apple’s TOS, they will regularly revoke them, causing the 3rd-party apps to crash. The app developers do monitor the situation and try to renew the certificates before they are revoked.

Get around this by using an anti-revoke app or one of the recommended VPNs for Panda Helper. These stop the certificates being revoked and leave you to enjoy your apps in peace.

Unable to Verify App :

If you get the “App Certificate Revoked message or a message that says Unable to Verify App, there is an easy fix for it:

  1. First, delete Panda Helper from your device
  2. Next, open Safari and go to the official website.
  3. If you see a message that tells you the Panda Helper may be downloaded, the app certificate has been renewed or resigned and the app is ready to be downloaded once more. Download it by clicking the Download Free Version button
  4. Tap Install when asked to confirm and wait; within a few seconds, Panda Store will be reinstalled on your device.
  5. Before you open and use the app again, there is one more step to take – open your Settings app
  6. Tap on General > Profiles and Device Management and find the Panda App profile in the list ios_profile and device management
  7. Tap it and Tap Trust; close Settings and Panda App will now work without crashing, as will all the apps and games contained in the installer.

“Could Not Be Downloaded at This Time” Error :

If you get this error message, there are a couple of things you can try the following steps.


  • Reset Network Settings – Open Settings > Network > Reset Network Setting. Reboot your device and try again
  • Reinstall Panda – if you keep getting this error, the best solution is to delete and then reinstall the Helper app
  • Wait – if lots of people are attempting to download Panda app at the same time, the servers can be slow. Try again in a few minutes
  • Clear the Cache – clear the Panda app cache

No Profiles to Trust :

Recently many users have reported that they are unable to download Panda Free version. The Free version download takes directly to Profiles screen, and there are No Profiles for users to Trust and proceed to the next step. In this case, you will have to first install the Panda Helper VIP and the Install Panda Helper Free over that.

Android-Related Errors:

android panda app

Following the the problems while installaing and using the Panda Helper APK file on your device.

The App Stopped Working:

App has stopped

There could be any number of reasons for this and not all of these solutions will work for all users. Start at the top and work through until you get one that fixes things for you:

Method 1: Resetting App Preferences

This is the method that works for most users:

  1. Open Settings>Apps (or App Manager)
  2. Tap on the menu for All Apps
  3. Tap Reset App Preferences>Reset Now
  4. When you open the app, it should work

If not, try method 2

Method 2: Clearing Package Installer Cache and Data

  1. Open Settings > Apps (App Manager)
  2. Go to System Apps and tap Package Installer
  3. Tap Clear Cache
  4. Tap Clear Data
  5. Panda Helper should work now

If you are on Android v6.0 Marshmallow, look in Storage for the two options

Method 3: Enable Unknown Sources

This is required for any unofficial content to work on your Android device:

  1. Open Settings>Security
  2. Tap the box next to Unknown Sources to enable it
  3. Try again. If the app still isn’t working, delete it. Then, keeping the option enabled, install it again.

App Not Installed:

App Not Installed

This is another irritating error that is easy to solve. Again, four methods, start at the beginning and work through:

Method 1: Clear Data and Cache for Package Installer

  1. Open Settings > Apps (App Manager)
  2. Tap System Apps > Package Installer
  3. Tap Clear Cache and then Clear Data

Look in Storage if you use Android Marshmallow – the two options are there

Method 2: Enable Unknown Sources

If this is not enabled before you install the app, things are not going to work:

  1. Open Settings>Security and enable Unknown Sources
  2. Close settings, the app should work. If not, remove it from your device. Keep that option enabled and reinstall it

Method 3: For Rooted Devices

This is a more advanced fix:

  1. On your device (rooted) look for a root explorer app and download it
  2. Open it and then copy the .apk file
  3. Go to System > App
  4. Makes sure permissions are enabled for the app and close settings
  5. You should find the app is now installed and working

Method 4: Clear Space, Set Path

This is the last method – clearing space on your Android device. Go through it and remove anything you no longer need – delete unused apps, move photos and media to an external device and delete files you don’t need.

If you are installing Panda Helper to an SD card, check that it has been mounted correctly. It isn’t advisable to install to SD cards because the Package Installer may not be able to read the APK files and conflicts arise. Try installing it on your internal storage instead.

Have you come across these errors while using Panda App? Have these steps helped? Let us know in the comments box and follow us on Facebook for more tips and tricks.

*Please let us know if the Download LINKS on this page are NOT WORKING.


  1. Hello! I’m trying to download panda helper, but the link won’t open. It keeps saying “safari could not install a profile due to an unknown error”. I’d there anything I can do? Thank you.

    1. Thank you very much for information. We have replaced the profile and re-uploaded it. Please try again this time and comment below .

        1. Yes , there are some users having this issue. The solution is download the VIP version first , then install Free version on top of It .


          1. Hey panda helper team!! I’ve been trying to download this app but it keeps on saying come back in a few hours!! I try the next day and the same thing happened. I I’m on iPad Pro right now iOS 9.5.3 I hope u can help me with this. Please email me back because I might not get it on here. Thx 🙂

      1. Hello, I have had this problem with panda helper on my iPhone 6.
        So when I download it almost downloads it but it says (Waiting) and never ends when I tap on it it says (unable to download panda helper) and I can’t play my favorite games because of that I’m hoping for a response. Thank you

      2. Hello! I don’t know if I’m supposed to send it here but I’m a bit sure I am. So my app is successfully downloaded but it’s just gray and the app doesn’t say panda helper and it’s like it says something else. All I see is a gray icon and “pandahelper…”. If I can do anything I would but I tried everything, re-downloding but that made it worse and now I can’t open it. Please Help because when it did this app the apps I downloaded with it nuts got deleted and it was when I wan randomly using it.

  2. I tried downloading the VIP version but when they took me to the configuration profile and I installed, it said service host not found

    1. No., Premium Version of free download. To activate , you have to pay. But otherwise its free to download. Install Free version over it to get the free apps with no revokes.

    1. Thank you for the comment. If VIP version is overwritten by the Free version then , keep the VIP version and just dont pay. It will give you the free apps only unless you pay and unlock premium apps.

      1. Hi I have the same problem on Kim Kardashian, I can download but nothing happens when I press install. Any ideas on how to fix this. Ive tried deleting the download and redownloading but still doesnt worrk.

  3. hi im trying to download apps that don’t have the “vip” sign like spotify++ but every time i try to press “install” it just says “exclusive priveleges for vip” and doesnt let me download it, but other apps like bloons td 6 can install but spotify++ cannot??

  4. Hi my apps wont open neither Will my panda helper it just says that its unable to verify but nothing is Wrong in settings, what should i do?

    1. Sorry, today panda helper is revoked, please delete the old one and re-download it. But it will take some time to re-sign the Apps in Panda Helper. If games crash,please delete & download them again

  5. Hi! I’m having a problem with some apps I got from Panda Helper. I can’t open them because it gives me a message that says “unable to verify app” and when I go into settings to verify it, nothing happens.

  6. Im currently using a Iphone 6 plus version 12 but I can’t install panda helper it keeps telling me to have 2 options ( retry or done) I rested my phone and everything but it still won’t download please help

  7. Hi, I downloaded the free version and when I tried to install Anki app comes up and does not let me install the app. the message shows a gold medal suggesting the download of VIP version. I already had the panda and Anki app before the recent revoke and it didn’t need the VIP version. In addition, it’s not possible for me to download the VIP version. please help me, I badly need the Anki app these days.

  8. Hi I want to download balloons adventure time td [email protected] but it won’t work. Then I tried to download a differnt game ,but it still wouldn’t download. Please help it would be greatly appreciated. P.S I love your app keep up the great work!👌

  9. My Kim Kardashian Hollywood doesn’t work, it send a notification that the app needs an update but I don’t know how to update the hacked app

  10. Hi, I tried to download apps from PH but it says I need VIP, which I don’t for a lot of apps, I tried every app and it says I need VIP. It wasn’t like this yesterday, maybe it’s because I downloaded a software update?

  11. I am trying to download an app. It tells me I have to upgrade to vip. So I tried another, same thing. I actually tried about 20 different apps and all of them said the same thing. What gives?!

  12. Hi, I have a problem. When I tried to download any game I receive a message for the VIP version, I cannot download nothing, please help me.

  13. The app Kim Kardashian Hollywood doesn’t work? Keep getting a pop up that I’m signed in on another device (I’m not – I think it’s picking up other people using the hacked app?) then the app restarts.

  14. i have a question about Deemo app
    when im open the app , it said you need to restore due to the new version when the app said it is hacked
    how can i fix this ???

  15. Hi so I got everything from the Kim k app but the next day after a day of playing t it tells me I need an internet connection to verify it. But I have WiFi so I thought I’ll go to Starbucks and try again and nope nothing, my friends WiFi nope nothing. It keeps saying the app is unavailable until verified. I’ve tried to verify it but it doesn’t work. Help

  16. My issue is when I try and download panda helper free it acts like its installing and then stops and the icon goes black. Any ideas?

  17. So panda was working awesome for 2 weeks and today it would not let me trust the app I installed and finally I went ahead and deleted panda so why read downloaded it and it is acting like panda is installing And then all of a sudden becomes Black please help me thanks panda

  18. Hii, my Kim Kardashian game won’t work, i have downloaded it and everything, but when i try to start the game, it keeps loading the beginning screen, so it will load, after you should be able to create your character or load a precious saved game, but instead of staying on this page, it just goes back to loading the entire game.. how can i fix this? Because this started today, yesterday everything worked fine, i already deleted eveything and downloaded everything again, checked for updates and all but nothong works.. pls help

  19. I have a iOS 12 and I tried to download the Nicki Minaj the Empire game , it downloads but it doesn’t work at all for me, and I was wondering if it’s the game or my brand name iPhone

    1. hi , we have some compatibility issues with that game. We are working to bring a working version of that game soon. Thanks

  20. Hello, I’ve downloaded Panda helper and downloaded Kim Kardashian Hollywood onto it. I got unlimited cash but not stars or max level. I’ve uninstalled both apps multiple times but it still wont work. Please help

  21. Had an issue with panda helper so I deleted it and when I tried to re download it, the app is black and won’t complete downloading, any ideas on what to do?? I miss my game !:(

  22. Hi, I’m a Panda VIP user, my apps from panda are having trouble to open as well as the panda helper app.
    I tried to re-download and reinstall it, the icon shows no image and won’t open after the installation. Please fix.

  23. My app is not downloading. I press install from the website, it’ll pop up on my phone, it says downloading for a little and then once it’s done you cannot press on it.

  24. Hi, I’m getting this error:
    “Prompt: Your device information cannot be obtained. You need to get your device inormation again to ensure normal use.”

  25. I downloaded the hacks for Harry Potter Hogwarts Mystery Hack Cheat Tool and Pokémon Go Hack Cheat Tool but it’s not working.

  26. Every morning I try to play minecraft or something and try to access the apps I’ve downloaded including panda helper and it won’t work it keeps saying you need to trust can you please help me

  27. Hi, I am trying to download the latest version of panda helper and every time the app is a bit over three quarters downloaded the app will turn black and the profile will not show up and when I tap on the app it tell me that it cannot be downloaded at the time and I tried the solutions and none of them worked so what do I do to fix it

  28. Hi, I’m having an issue where when I indteall Panda Helper, it only shoes a white app as the box and it won’t indteall. I tried the TuTu app as well and it had the same issue so I am not sure if it’s my phone or both of your apps have an issue. Anyways is there a way I can fix this issue?

  29. I had the problem with no profiles showing up when I went to install the free version. Now the profile is showing up but it won’t let me download the free version only the vip.

  30. Hello, I just downloaded panda helper regular. It downloads properly but doesn’t intall. After the download process app’s icon turns black in homescreen and if i look for profiles in settings there isn’t anithing to allow. Could it be new ios update’s fault?

  31. Hi. When I go to DOWNLOAD the app it’ll say “we’re working very hard on this, please try again 1-2 hours” then I’ll give it 3 hours and it STILL doesn’t work. Help and reply please!!

  32. Hey. i have a problem with downloading the panda free version app. when i click on download it keep saying ’we’re working hard on this please try agian in 1-2 hr been saying that for more then 1 week!!!

  33. Hi. When I go to DOWNLOAD the app it’ll say “we’re working very hard on this, please try again 1-2 hours” then I’ll give it 3 hours and it STILL doesn’t work. Help and reply please!!

  34. So I had panda helper for a little while, then it got revoked. I redownloaded it and then it worked fine. Then it got revokes again, I deleted it but when I tried to redownload it it just said “We are working hard to fix it, please try 1 or 2 hours later. So I waited and it still doesn’t work. I did everything above. Does it have trouble running in iOS 12? I’m assuming it doesn’t. Please help.

  35. Hi panda team hope you’re all good,

    I’m having the same issue as many others which is the issue with downloading your app from your website it always shows the come back in 1-2 hours we are working hard to fix this, a reply to my email address would be much appreciated just to let me know what’s going on with this issue? Many thanks.

  36. I’m using Honor 7X mobile phone. I downloaded the Asphalt Extreme Mod / Asphalt Airborne, etc. without any issue. But when I’m trying to install the games it’s not getting installed. The error message showing is “App Not Installed”.

    Please advise.

    1. hi, thank you for reporting the error. This article will be updated with the new information and the solution to your issue in a few hours.

  37. Hello my Panda Helper app will download and than say installing and then the app just will go black as if it’s still downloading. I hope you can get back to me because it has been a week.

  38. Hi, I’m able to download the app and even the game but whenever I try to open the game it says “your device information cannot be obtained. You need to get your information again to ensure normal use” but when I tried to do that it said “profile downloaded” I go to settings, try to install it and then when I go to the new game It says the same. I tried downloading the app again too and it doesn’t work.

  39. Hi, I was able to download Panda Helper and downloaded Sims Freeplay. They won’t allow me to connect to my Google Play or Facebook accounts to play from my saved progress. Does this only work when starting the game from scratch? Thanks!

    1. hi, this is a game related issue. You need to contact the developers of the MOD to fix the problem. Panda Helper is only a platform to download and install the games.

  40. Please Help!
    I downloaded the Kim K game yesterday and everything was going perfect. Had unlimited cash and stars, but then I closed all my apps to do something. When I came back, I tried to open the app, but every time I click the icon, it loads, then crashes back to home screen. I’ve tried opening it about 20 times and nothing changed.

    I then deleted the Kim K app, redownloaded it, everything worked perfectly but:
    1) I lost all my progress ( I can’t save it bc this tweaked version doesn’t accept saves)
    2) The whole thing happened again!

    Please help, I really enjoy this game!

    1. hi, not sure what is the issue here. try deleting the game and using those services to pinpoint that the problem is with the game.

      1. I tried uninstalling the free play app on my Android and reinstalling it and still can’t log into them. Google keeps loading and nothing else. Facebook keeps giving me a error msg when I try to !of in.

  41. Hey Panda helper team,
    I need some help. Panda helper is not installing the hack app. It downloads and waits there. But every time I try tap on it, then it asks me to wait a minute, and it’s driving me NUTS!!!!!

  42. Hello, I tried to install myOs from panda helper and I trusted panda helper in settings, after installing the myOs app, I opened it and it says I have to install the profile for myOs and I tried, and then it says I cannot install the profile because it is not connected.
    How can I install it? Thanks

  43. Hello whenever I play Minecraft and terraria it says “prompt” and it tells me I need to download an account or something and I press allow and it says account already downloaded it just does that over and over again pls help

  44. Hi um I have a question. I downloaded panda helper on my iPhone and got minecraft. I signed into my iTunes account like it said but it just cuts me out! I have fixed panda helper multiple times and have trusted it. I don’t know what’s going on!

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